1. HRMS HOST Support on all matters of usage. The website shall be updated with Help documentation/slide shows/short videos detailing various Support and Help files. HRMS HOST shall offer only remote support and not onsite support.

2. HRMS HOST may access your account and data as necessary to identify or resolve technical problems and tickets or respond to complaints about the Services.

If you desire not to allow access to your account for the support team, please send a mail of the instruction to support@hrmshost.com and in all such cases, the tickets would be responded to only by way of a screen share / remote desktop option.

3. Ticket Resolution:

Information tickets: All tickets which seek clarifications on usage of HRMS HOST, features or steps to perform certain tasks in HRMS HOST, or seeking information on the payroll related activities shall be addressed within next business days based on availability of our support executives.

Trouble tickets: All tickets in seeking help with getting certain activities done in HRMS HOST through support of HRMS HOST technical support team shall be addressed within next business days based on availability of our support executives.

Any other tickets shall be addressed within 3 business days and is solely depends on availability of support executives.

4. The working hours of HRMS HOST are between 11:00 AM and 6:00 PM IST Monday thru Friday except on Public Holidays.